8 December 2021

National Pubwatch launches new training video to help pubs support vulnerable customers

National Pubwatch (NPW) has launched a new training video for licensees to ensure staff are fully trained to support vulnerable customers throughout the festive period.
8 December 2021

National Pubwatch encourages pubs to support vulnerable customers

National Pubwatch (NPW) has urged publicans to prepare for the festive period by ensuring staff have been fully trained to support vulnerable customers.
7 December 2021

Disabled customer sent gift voucher 18 months after being refused service

A pub in Liverpool has sent a customer a Â20 voucher and letter of apology 18 months after staff accused her of being drunk having failed […]
6 December 2021

Two fifths of firms have increased prices due to staff shortage

Some 41% of small business owners in the hospitality sector have already pushed prices up as a result of the ongoing recruitment crisis and a further […]
30 November 2021

‘The catering industry is a drug’: Operator speaks up on alcoholism

Restaurant owner and former alcohol addict Justin Bone opened up about his drinking dependency and said the unsustainable âhedonismâ of hospitality jobs was often a path […]
30 November 2021

‘The catering industry is a drug’: Operator speaks up on addiction

Restaurant owner and former alcohol addict Justin Bone opened up about his drinking dependency and said the unsustainable âhedonismâ of hospitality jobs was often a path […]
29 November 2021

Majority of publicans would hire under 18s, snap poll finds

Results from a recent Morning Advertiser (MA) poll have revealed 70% of publicans would consider hiring under 18s in their pubs.
26 November 2021

Woman at Night Taskforce to address issues facing women at work in ‘milestone’ moment

A Women at Night Taskforce will address issues facing women in the leisure, music and entertainment industries after a report published today by Savenightlife CIC and […]
26 November 2021

‘You don’t have to always be on cloud nine’- industry speaks out on mental health

Hospitality industry workers and industry bodies have advised on how operators can help staff struggling with their mental health.
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